Data Protection & Security Policy – TotalClean At TotalClean, we believe that trust begins with transparency. Whether you're booking a service or simply visiting our website, we are committed to handling your personal information with care and responsibility, while ensuring high standards of security. 1. Information We Collect When you interact with TotalClean or use our services, we may collect the following data: Full name and contact details (such as phone number and email) Address for service appointments Service preferences and instructions Payment details (handled through secure third-party processors) Technical data and usage information through cookies 2. How We Use This Information Your data is collected and processed for the following purposes: Managing bookings and delivering cleaning services Communicating with you about appointments or service updates Processing payments safely Improving our service and understanding user needs Sharing special offers or updates, with your consent Fulfilling legal and administrative obligations 3. Data Protection Measures We use industry-standard security measures to protect your data: Encrypted data transmission via SSL protocols Secure internal systems with limited access controls Regular monitoring, updates, and threat detection Protection against unauthorized access and misuse of data 4. Data Sharing We do not sell or misuse your data. Your personal information may be shared only in limited and essential cases: With secure payment processors to handle transactions With IT service providers under confidentiality agreements With regulatory bodies when legally required 5. Cookie Use Our website uses cookies to: Remember your preferences and simplify navigation Track site performance and usage patterns Offer personalized experiences You may disable cookies through your browser settings at any time. 6. Your Rights As a user, you have the right to: Access the personal data we hold about you Correct inaccurate or outdated information Request the deletion of your data, where applicable Opt out of receiving promotional content If you wish to exercise any of these rights, please contact our customer service team. 7. Policy Changes We may update this policy periodically to reflect changes in technology or legal requirements. All modifications will be made publicly available through this page.